It depends on the quote terms. For FOB terms, we don’t cover freight or insurance. For CFR terms, we cover the shipping cost to your port. We could also check the shipping cost for your reference if you want to service door-to-door. You make the decision then.

Yes. For our regular design, we could provide samples free of charge. You just need to cover the freight. We will charge a small fee for your design to purchase materials, which will be refunded when we receive your official order.

Normally, we will update you on the production process so that you will have an idea of how it is going. Suppose we find that any certain material will affect the on-time delivery of our finished products due to supplier problems. In that case, we will inform you and discuss countermeasures to solve the problem together.